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Privacy Policy
International Vehicle Hire

Last updated: 15/12/2025

At International Vehicle Hire, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard the information you provide when using our website, booking vehicles, or interacting with our services.

By using our website or services, you agree to the terms of this Privacy Policy.

1. Who We Are

International Vehicle Hire (“we”, “our”, “us”) is a vehicle rental company based in Broxburn, West Lothian. We provide car and van hire services across Edinburgh and the wider region.

If you have questions about how your data is handled, you can contact us:

  • Email: info@internationalvehiclehire.co.uk
  • Phone: 01506 371 611
  • Address:
    1B DROVER’S ROAD
    EAST INDUSTRIAL
    ESTATE
    BROXBURN
    EH52 5ND

2. Information We Collect

When you use our services, we may collect the following types of information:

  • Personal Information – name, address, email, phone number, driving licence details.
  • Booking Information – hire dates, vehicle preferences, payment details.
  • Business Information – for trade account customers, company details and credit references.
  • Technical Data – IP address, browser type, device information when using our website.
  • Usage Data – information about how you use our website, booking platform, and services.

3. How We Use Your Information

We use your data for the following purposes:

  • To process bookings and provide vehicle hire services.
  • To verify identity, driving licence validity, and eligibility to hire a vehicle.
  • To manage payments, deposits, and security requirements.
  • To communicate with you about your booking, account, or enquiries.
  • To comply with legal and insurance obligations.
  • For marketing (with your consent), including promotions, offers, and service updates.
  • To improve our website, booking platform, and customer experience.

4. Legal Basis for Processing

We process your personal data under the following legal grounds:

  • Contractual necessity – to fulfil your booking and provide hire services.
  • Legal obligations – for insurance, driving licence checks, and financial compliance.
  • Legitimate interests – to run our business effectively and securely.
  • Consent – where required, e.g., for marketing communications.

5. Sharing Your Information

We may share your data with trusted third parties, including:

  • Payment providers (e.g. Stripe, Square) to process payments.
  • Booking and software platforms (e.g. Coastr keyless entry system).
  • Insurance providers for risk management and claims.
  • Regulatory authorities where required by law.

We do not sell your personal data to third parties.

6. Data Retention

We keep your data only as long as necessary to:

  • Provide hire services
  • Meet legal, tax, and insurance obligations
  • Resolve disputes and enforce agreements

Personal data will typically be retained for 6 years in line with UK financial regulations, unless a longer period is required by law.

7. Data Security

We use technical and organisational measures to protect your information, including:

  • Secure servers and SSL encryption
  • Restricted staff access to personal data
  • Regular monitoring of our systems for vulnerabilities

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute protection.

8. Your Rights (GDPR)

Under UK data protection law, you have the right to:

  • Access the personal data we hold about you
  • Request corrections to inaccurate information
  • Request deletion of your personal data (where legally permissible)
  • Object to certain processing activities
  • Withdraw consent to marketing at any time
  • Request a copy of your data in a portable format

To exercise these rights, contact us at info@internationalvehiclehire.co.uk.

9. Cookies

Our website uses cookies to improve your experience, analyse usage, and deliver relevant advertising. You can adjust your cookie preferences through your browser settings. For more details, please see our Cookie Policy.

10. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in law, technology, or our services. Any updates will be posted on this page with a revised “last updated” date.

Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us:

International Vehicle Hire
1B DROVER’S ROAD
EAST INDUSTRIAL ESTATE
BROXBURN
EH52 5ND

Email: info@internationalvehiclehire.co.uk
Phone: 01506 371 611